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  • I've never written a review on Yelp before but my experience with Horne warranted me taking time to write one. I was having problems with my HVAC unit in my condo where it would run for a half hour or so and then switch off before reaching the temp setting on the thermostat. My building's maintenance supervisor had recommended calling Horne. A guy by the name of Jim Chandler came out to look at my unit. He told me that I was a little low on refrigerant because of a potential leak so he suggested adding some freon and also some leak stop to potentially block the leak. To his credit he did mention that the leak stop was not a permanent solution but that it might hold me over for a while. I found it surprising that he did not take the time to let the unit run for a while to identify other potential causes, but this was my first time dealing with an HVAC unit so i was completely at the mercy of his expertise. He charged me $643 for the service and also said that if it didn't work I would have to replace the unit for around 7k. Well that night low and behold the unit was still having the same issue. I called Jim back the next day and left a voicemail expressing my concern that I had just paid $643 and it didn't fix the problem but he never returned my calls. Well I found another company called Climate Solutions to come in and give me a second opinion since Jim no longer seemed interested in my business (which looking back I am happy about). They actually came in and did a full diagnostic assessment of my unit. The let it run until the issue presented itself and quickly identified the problem (the line that drains the condensation pan was clogged causing the water level to raise too high which triggered the system to shut off). They also told me I did not have a leak and that the person who told me this was most likely just trying to make a quick buck off me. So for a problem that should have only cost me $150 to fix, Horne charged me $643. The fact that they would not return my calls leads me to believe they were aware of their negligence and were just trying to take advantage of someone who had no knowledge of HVAC. The good news is my building will hopefully no longer be recommending Horne as my maintenance supervisor is now aware of the situation. I'm not saying this is an indictment of the entire Horne organization, it could just be one guy that is dishonest and/or incompetent but it does reflect poorly upon the entire company. So when deciding to use Horne I would proceed with caution.
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