I had a terrible conversation with assistant GM in Hapton Inn Concord/Kannapolis, NC. I wanted to cancel the room since the air show was canceled. I even asked to change the date but he does not want to change the date either and was very rude. He said that's my fault and I have to pay it, even though the other Hampton was happy to refund our money for that weekend. They have terrible customer service. I do not think I can get any service in that hotel even if I stayed. I do not recommend to anybody this Hampton Inn Concord/Kannapolis, NC.