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  • One of my dogs had a seizure during the middle of the night, and I had to take him to the Banfiled inside the PetSmart on Signal Butte because the Banfield where I usually take my dogs had no available appointments. I decided to take my other dog with me to get routine care done, and, as we were standing in line at the Banfield check-in counter, there was an older gentleman with a very big dog standing behind me. My big dog that I had with me, (who was attacked as a puppy by another big dog and therefore, does not like other big dogs), started going after the dog behind me. In trying to restrain my dog, my other one got loose, and the big dog behind me in line grabbed him by the neck, and lifted him off his feet and shook him like a rag doll. My dog required surgery to repair a torn shoulder and it cost me well over $600. Not ten seconds after this happened, the manager came and pointed directly at me while I was still on the ground and said something like, "So, you let go of the your dog's leash." I already knew that, and why he had to say it, I just don't know. The manager quickly made a judgement call and told the guy with the vicious dog he could leave the store without so much as getting his name. I contacted animal control the same day, and a woman said leash laws do not apply at all if a dog gets loose inside a building. I asked her if I could have sued the gentlemen for medical expenses for having a vicious dog that mauled mine, and she stated yes, in small claims court. I contacted the district manager to make an official complaint, and what he basically said is this, "What's your part in this?" I said I admitted I accidentally let go of my dog, but because of his employees' actions, I will be unable to collect ANY amount for medical bills. He refused to see this or even consider his employee's actions and at that point, I hung up. The PestSmart manager made a judgement call that wasn't his to make, and he became the jury as well. Because of this, a man is walking around with a very mean, very vicious dog who could bite someone or another animal in the future. The total unwillingness to even consider my point of view and of not getting the owner's name makes me feel I can't trust my dogs not to get hurt there and I will never step foot in the Signal Butte PetSmart again.
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