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  • If I could give a lower review, I would. I work for an adoption agency, and I sometimes have to put pregnant women in hotels to ensure they have a roof over their heads. One of our new birth moms was discharged from the hospital last Friday and we glady paid PREMIUM prices up front for 4 nights. After paying over $500 for 4 nights, we realized we needed one more night for this young woman to stay before she was able to get into a longer term living situation. The front desk advised me to go to choice hotels.com, as that is a way I could book one more night without physically being present (both the birth mom and myself have the flu today). Like Friday night, the front desk told me to complete a third party form to share my credit card information, which I promptly did. The owner then shows up 4 hours later and kicks out our birth mom saying that he no longer wanted to accept third party forms from small companies. He does this at 6pm, when this poor girl has nowhere to go. Shame on him!! She is very pregnant, not to mention sick. She is a sweet, meek young woman and doesn't deserve such treatment. We were only doing what the front desk tells us to do and he had no pity on her....He just got angry and left her in the lobby. Our company WILL NOT be using this hotel ever again. We are a very steady and successful company in the Phoenix area and he should show patrons more respect. Again he was happy to take $500+ via third party, but kicks out this gal and we would gladly have paid for one more night. If he wants to change policy in a day, fine. Just don't punish the patrons!!!! He should be ashamed of himself. Also, I asked the front desk to have him call me and he has yet to do so. He makes his poor employees handle this poor decision making. The front desk girl was sweet. She gets the one star! (I would give her 5 if I was just rating her).
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