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  • We have celebrated birthdays at Ruths Chris Steak House for years, but after our experience this year, we may be searching for another option. We met my son and his girlfriend for his birthday at the end of December. We were glad to see the renovations as the restaurant looked more open and inviting than it used to. But from that first impression, the evening went downhill. The place wasn't very busy for a night in December, which was alittle surprising. My son's girlfriend ordered a filet - medium rare. When the meal was delivered, the steak was well done. Ok..a mistake and the server said another one would be brought out shortly. She waited while we began to eat our meal. Several minutes later, another steak was delivered...again over cooked. We again sent it back and were assured that shortly another steak would be brought out. By this time, the rest of us were half done with our meal. Finally, a third steak was delivered....it was Blood Rare! When we again called the server over, she agreed it was not cooked as requested and a manager came to the table. He suggested that they bring out a hot plate to continue cooking the steak at the table. Now I can understand one mistake at a high end restaurant like Ruths but three times a steak is brought out wrong at a Steakhouse! It surely put a damper on our evening celebration as she just ate the side dishes and ended up taking the last steak home to finish cooking it there. Our bill was well over $400.00 and I left there feeling very bad. The next day I sent a letter to Customer Service on their website and never received a call or email back. Very poor customer service.
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