Dr. Fraser was recommended to me by a colleague when I was researching for a new vet for my cats upon the retirement of my previous vet. I took one of my cats to him for a check-up and shots and liked him very very much; he clearly loves the animals and I felt confident I would stay with him for the ongoing care of my two cats based on that visit. My cat had to have a follow-up shot and firstly, when I was given the appointment with Dr. F I ended up having to see another vet; he actually questioned the need for whatever follow-up Dr. F had told me the cat needed. I did report this to Dr. F and he seemed surprised. I was not at all comfortable with the other vet.
Another appointment was also messed up when I specifically asked that it be made with Dr. Fraser and was assured it was, only to find when I got there he was not in that day and the appointment was made in error. I also had to wait over an hour.
I know that Dr. Fraser's reputation is stellar and based on my first experience with him, I would have stayed with him. But the poor receptionist service and the experience with the other vet made me decide to seek vet care elsewhere. While I generally go to the same vet within a clinic, I still want to make sure I have other options should my preferred vet not be available. Unfortunately that would not have been the case here.
I would give a 4-star for Dr. Fraser himself; and I am in no doubt at all that the other excellent reviews are accurate. I have to assume that my experiences were relatively unusual and were no reflection on Dr. Fraser himself.