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  • We started our car buying adventure at 8:30 AM on a Saturday morning. After going to a few dealerships and narrowing down what we wanted (Equinox), we saw one that met our list of "wants" at Bergstrom and treked over to give it a look. We met with Devin Spielman and after a little confusion on where the car was, he took my husband on a test drive. We had our 6 year old daughter with us, and decided to wait at the dealership for him. They have a great waiting area with a huge television, multiple couches as well as tables with chairs. They also have freshly baked cookies, popcorn, a really nice coffee machine, and other cold beverages that are all self serve; basically take what you want. They also have a great kid's room that is visible from practically any part of the sales area due to all the cubicles having walls made of glass. All of these perks were HUGE to us as we spent about 5 hours at Bergstrom that day, and with a 6 year old it would have normally been a frustrating and stressful experience, but she was happy to run around in the kid's room watching tv and snacking on cookies and playing with the other kids there. The restrooms are also very nice and right next to the kid's area. Once we decided we wanted to purchase the Equinox, Devin looked over our trade-in, gave us a very good trade-in amount for it, and started on all the paperwork. It was a lot of waiting to hear back from the banks regarding the financing, but Devin was great about making small talk and it was never just awkward silence. He transferred the license plates over to the new car for us and also helped move all of our stuff from the old car to the new car. He also helped me install our car seat in the Equinox as I was having a little trouble. The whole team at Bergstrom really went above and beyond to make us feel welcome, and we left feeling confident we got a great deal on our Equinox.
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