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  • I don't expect anybody to be perfect, who is. What frustrates me about this place is every time I've used them and had an issue it's not about apologizing for the mistake and making it right, its ALL about the excuses. I get a pre-purchase inspection for a truck I'm interested in buying. They find nothing of note and give it a strong buy recommendation. Weeks later the shocks are ready to be replaced. Could've used that to negotiate the price down. CMD's response? "Our inspector was probably really busy and that's why they missed it". So I can only expect descent service when they're really slow? So I write them off. Then a year later I need to get my yearly state inspection. I take it to CMD against my better judgment because of the convenience factor, I can literally see them from my office, and I figure they can't screw this up. If they miss something they are screwing the government over, not me. I call ahead of time and ask when I need to drop it off so it'll be done by 1pm. They tell me 11:15 and I can wait if I'd like. No I'm going to go grab lunch and I'll be back by 1. I get back and they haven't even started yet. CMD's response? "Our inspector took an early lunch and also we ran out of stickers because it's the end of the month." It's the 19th by the way. I would've been willing to cut this place so much slack because of the convenience to my office and even with that going for them they still screwed it up. Go elsewhere for automotive service.
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