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  • I recently came here for a safety recall having to do with the cruise control of my 2002 Ford Explorer. I had sent an online request for an appointment Tuesday for the recall service (free) and to get "THE WORKS? FUEL SAVER PACKAGE $39.95 OR LESS" which includes free tire rotation. Two days later, I called them after receiving no response. They said that they were having trouble with their e-mail system and to come in on Friday, which I did, arriving around 7:15 in the morning. That, along with tire rotation and oil change, had me ready about 8:45 or so. Unfortunately, the first time, they had charged me for the recall service, which I had to have them correct since per Ford, this should be no charge to me. Because I was in a hurry, I failed to get them to also remove the charge for the tire rotation which was supposed to have been included for free as part of my package. I feel this service department is dishonest and intentionally attempts to avoid honoring their advertised discounts. Very sorry I came here and will not purchase a new car from them in the future.
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