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| - I have had 5 star experiences here and I have had too many 2 star. The service is consistently great and the food is generally worth the price but the quality of the food and the preparation of the food leaves much to be desired.
Let me start off by saying that this used to be the go-to steakhouse for my S.O. and I. I tried Longhorn for lunch when it very first opened and was not impressed but gave it another go and was surprised at how great the steak was and the service.
Fast forward 5 years and we are back to my original thought: this place is not that great.
The last three times that SO and I have went have been disappointing. The range of visits were from January 2016 to last Thursday (April 21, 2016.)
In January my hubby ordered a seasonal steak that came with a bordelaise sauce and fried egg on top. The egg was cooked to rubber ball consistency (requested over easy) and the bordelaise sauce tasted like a salisbury steak frozen dinner. The steak was cold and it was obvious it had sat out for awhile before making it to our table. It was not pleasant. Lesson learned on trying something new. No biggie. Know not to order it again and to stick with the basics. I had no complaints on my food, ribeye cooked rare. The steak was great, warm, and seasoned.
We tried again in March. Again, the service was great. Our 6 yoa was celebrating her birthday date with her dad and she was tickled that she got to drink Shirley Temples. Our waitress was wonderful and kept checking on the birthday girl. The food was .. meh. Our appetizer of Wild West Shrimp was excellent and it's hard to screw up prepackaged salads. The steaks? They were okay. Normally, the steaks here remind me of when we grill our own and that's why we liked coming here. Fatty and full of flavour. The ribeye I ordered was cooked great but it's hard to not cook a steak rare. My husband also ordered a ribeye, medium rare, and it came out medium. There was a hair in my daughters macaroni and cheese and the manager came over several times to apologize and took her meal off. Okay, second not great experience but things happen. No biggie.
The third and last experience was this past Thursday. The host acted bored and had the personality of a wet blanket. Our waitress was great, as usual. The food? It was not good at all, not even meh. It was like I gave my 6 yoa steaks and told her to cook them however she wanted. Hubby's outlaw ribeye came out black on one side, burnt to a crisp yet still raw in the middle. My ribeye looked like it had been exiled to a freezer in Siberia before being thrown on a grill. It had no coloring and a beige steak is not that appetizing. Hubby sent his back and it took about 25 minutes for them to bring him another one. That had one little tiny piece of bone. It was cooked fine but the long wait and the lack of presentation had ruined it. The manager was good enough to take his steak off but this is the third time that we have had subpar food and there won't be a fourth.
I am not sure if they have changed food vendors or the cooks just aren't upheld to standards but its sad when a formerly good steak place is now on par with the other meh steak places we have around here.
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