Nerick was more than helpful during the repair of my shoes. I went in to have them cleaned up and I walked away feeling like I got a brand new pair! Bella was also very helpful, and communicative about the status of my order as well as informative. I can't wait to take my clothing alterations to her! Nerick took the time to really explain his process to me, which was above and beyond the typical customer service experience. I have been using this store for years, and I will remain a customer for life!