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| - My wife and I went for the "All You Can Eat" lunch for $11.99 per person on July 3, 2013 around 1:20pm. The restaurant wasn't very busy. All You Can Eat is advertised from 11:00am-3:00pm. The waitress seemed nice at first. Our food was hot and better than expected.
I asked for ice, extra lemon and had to ask her to replenish the ginger and wasabi, I mean no disrespect, this has been the case at the other Japanese Restaurants we've dined.
We finish our first serving and expected she would return, she didn't. This was about 40 minutes later. She checked on other tables, took walk-in/take-out orders. It seemed she purposely found other things to do not to return to our table.
I went to the washroom. As I passed by the front, I said to her, we would like to make our second order please. She came with the bill. I told her that we weren't ready for the bill, we wanted to make our second order. This was around 2:15pm. She told us the hours for "Alll You Can Eat" has ended. I was of course surprised, then referred to the their All You Can Eat lunch menu and showed her the time that states 11:00am-3:00pm.
She went and talked to who I believe is the manager. We figured, this was an honest miscalculation of time on the waitress's part. He came over and said the same as the waitress and added that the waitress has been back and forth 20 times getting things for us. I relaxed, smiled and said, I think 20 times is an exaggeration, and said, she came to our table three times, which was when I asked for extra lemon and that was requested during our initial order, I requested that our ginger and wasabi be replenished and ice because my water got warm due to her not returning to take our second order. He told me that their prices are some of the lowest in Pickering. She has been back and forth, back and forth.
I was unsure where he was going with that, but said, If you are referring to gratuity, I have no problem paying gratuity when I receive good service. I brought to his attention their lunch menu and the time, which was around 2:30pm, which contradicted his claim that the All You Can Eat had expired. He then said, well pay what you want. I decided to entertain that and said, okay then, how about I pay $20. He said, if you pay $20, I'll called the police. I chuckled and thought, if my wife wasn't with me, I'd tell him, call the police. I told him, this is not about the money, it is the principle. You advertise the All You Can Eat lunch from 11:00am-3:00pm and you should honor that.
I paid him the $26, he brought back my change and repeated that the waitress was going back and forth, and their low prices. My wife said to them, we were sitting here waiting for the waitress to return but she didn't. I thought to myself, my wife and I have more class than this, I'm done. I said to my wife, honey, let's go, while he was still talking. I said to my wife, how's that for adventure. We had a good laugh afterwards.
That was the worst customer service I've ever seen. We will never return to this restaurant.
I hope my review is helpful.
God bless,
Mardy W. Dixon
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