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| - This hotel has potential. I wanted to love it so bad, but a lot of negatives that contribute to me leaning more towards bad, than good.
Let me start off with the good. Very friendly and informative staff. Easy check in. Easy check out. Their point system for the Marriott rewards is great. Wonderful modern decor. Good size room. Comfortable bed. (We stayed in King). Spacious bathroom. Lobby/ dining area was wonderful. Starbucks on sight - love it!!! Very unique hotel with a lot to offer. So much potential.
The BAD. Horrible. Horrible. Horrible cigarette smell everywhere. The sofa bed in our room, the curtains, and the carpet smelled of cigarette smoke. It was so disgusting. We had to keep the air conditioning on constantly to circulate some air,. We also had to Febreeze the room ourselves that's how bad it is. We realized it really didn't matter what we did as our room was right above the front door of the hotel. (3rd floor, but directly above) Well right outside the front door is where everyone smokes. The smoke smell traveled up to our room every single night. It was so horrible. On top of the cigarette smoke, there is a lovely weed stench. EVERYWHERE. We smelled it in the parking lot. On our floor. Right outside the elevator. It's so disgusting. All I can say about this is the staff needs to pay better attention to this. If you have a no smoking policy then you need to enforce it. No smoking on the premises. Period. It's really disgusting. As for the low class trash smoking the weed in your rooms and right outside the parking lot, take it elsewhere. There are kids in this hotel constantly and they don't need to be around it as well as anyone else.
Secondly, I had a strange encounter with the girl at the front desk. I needed my stay extended. She said she could extend my stay, however there was no king rooms open for the extra day. So, I understood- she said she could move me to a double queen. I said ok no problem. She proceeds to tell me that they are "over booked by 8. Meaning 8 people are coming in the next day expecting a king room but those people aren't going to get them because they are overbooked." I thought to myself, what? I'm sorry but if I'm one of those people I'm going to be angry when I arrive. If I book a king room, that's what I would expect. It made me rethink booking with them in the future because if I book a specific room, that's what I am going to want. I am not going to want bad news once I arrive at the hotel.
All in all, good hotel it's just unfortunate the bad out weighted the good for me.
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