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  • I purchased a groupon for this on 7/23. I went into the establishment and my kids went to the cashier to purchase their ice cream with the voucher. The cashier then informed them that in order to get the deal they had purchase over $10 (the amount of the voucher previously purchased). When I heard this I explained to the cashier that is not how groupon worked and we only wanted the amount of the voucher previously purchased. She REFUSED to listen to me & told me to call her owner. I explained I just wanted to get my kids frozen yogurt. She said no & proceeded to call security & then the police on me. Meanwhile I am on the phone with the owner & he is asking to speak with the young lady from my phone.He agreed with me that my understanding of how the groupon voucher was correct & no extra purchase was needed to get the yogurt. I then attempted to hand her the phone & she refused to speak to him. I responded to the young lady that if she was not educated on how groupon works the voucher gives her specific instructions on how to take it and no where it does it mention we must purchase more to get the deal (as the cashier stated). So the owner then calls her & she is again refusing to serve me & tells him "so if I won't serve her you will fire me." Right then the police show up & I explain to her the situation & the officer states that she does have the right to refuse service to me & I should leave. I then asked the police officer to explain what I did wrong & she said nothing but she is refusing to serve you & I can't make her. I requested the name of the cashier (as she was not wearing a name tag, convenient) & she refused. All during the time my children are witnessing the police show up and this cashier yelling at me. They were visibly traumatized & my two year old was crying. The owner got in touch w me later & initially apologized only to call me back the next day, basically calling me a liar and saying after getting the whole story she doesn't feel i should return to her establishment as I was not entirely honest with the situation. I asked her what I was not honest about or what I did wrong she REFUSED to tell me. My children were witnesses to all this. Later my nine year daughter tells me that the cashier mumbled "I won't serve stupid white trash fools." I have NEVER had such poor, underhanded customer service in my life. They were deliberately trying to charge more than what I had already paid for & not honor their contractual obligation with groupon. I have escalated this to groupon and they are investigating this w a higher department. The owner tried to make an excuse that her employee clearly was not properly trained on groupon and needed to be retrained. One would think that if they are to do business with groupon that they would explain to their employees on how to use it. Personally I feel it might have been racially motivated due to her comments. If I could a negative star, I would. NEVER EVER DOING BUSINESS WITH THESE PEOPLE WHO ARE TRYING TO TAKE ADVANTAGE OF CONSUMERS!
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