I went in for a dinner pick up for two tonight. Long story short, I dropped one of my food items in the car and thought it hadn't been placed in with the order. The manager there was outstanding in his handling of the situation, he is exemplary of how to deal with unhappy customers, despite what was in this case, an error on my part. The new burgers are delicious, the staff is courteous and this place has a great atmosphere. While I waited for my order, the manager came to update me on the progress of the preparation. Food is delicious, place is great and the service is immaculate!