We started taking our dog for grooming there just to try out. It was right beside one of our favourite gelato places (Love Gelato). We like that there is a waiting area for the dogs when they are done grooming whether than being left in a kennel. The two ladies there are really nice. One thing we didn't like about pet smart is that there is so many groomers and you might not know who is going to be cleaning your dog each time. This place just has the two ladies there, I'm guessing they are the owners. We know that each time our dog get groom it's going to be consistent results, which so far it has been. They always give us suggests as to what looks good and what to look for when we groom him at home. And they lets us know how our dog was behaving, he's still a puppy so he's not always patient but they let us know his improvements and what we can do at home to get him to behave better.