Definition of unprofessional.
The pair of glasses I have are frameless. I broke the wire, which normally is a quick fix. The associate helping me pulled the wire off my glasses and then told me she couldn't fix them and told me to leave the store, after throwing part of my glasses in the trash. When I went back to get the piece they threw out she got very rude with me and told me to leave the store before she called security.
From a customer service stand point, worst I've ever seen. Surprised how they've stayed in business so long.