We called yesterday and spoke with Dustin who was very professional and friendly. We had John, his partner out this AM ( came right on time within window of 2 hrs given) and was sooooo great! He explained what the process was and why as well as answered all our questions! He even helped roll out 4 long rolls of carpet ( not installed yet in our new home) to spray them preventatively! He was very professional and friendly as well! He will be back out in a month so we will see how the spray works... But so far the service has been excellent! Thank u John & Dustin! :)