I used to be a customer at their Warner/Alma School store for years. The people that worked there were consumer friending and fast. I took my desktop to their new location on Baseline and it looks like a whole new crew. All young kids. Not once did I get an update call. I had to call everyday for updates. Their people have no communication skills. It took five days for a small fix. Once I got it back, it started back up again but now my email will not work and the computer will not recognize my cell phone when plugged in.. They lost me.....