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| - Eek! Steak 'n Shake, famous in such places as... Ohio... has made it to Mill Avenue.
My daughter, after a particularly amazing play date, was really exhausted when she leaned against the car window and saw this place out of the corner of her eye. "Shakes, Mom?" More a demand than a question, but hey.
Anyway, I caved in easily and we parked and made our way inside. There was a line of about five people in front of us.
She ordered a kids' meal with a Mint shake and I ordered whatever their special was.
This fast food joint has NOT found its groove yet. After waiting more than twenty minutes after ordering, we were buzzed to the counter to get her shake. More than forty minutes after ordering, we were called up to get our food. When I looked in the bag, I noticed her grilled cheese sandwich looked a lot like a plain hamburger. Perhaps fine for other kiddos, but not for my beef-hating child.
I brought it back up to the counter and she told me she would remake it. I asked how long it would be and she said "on the fly," whatever that means. 2 stars for that gal.
So we waited another ten minutes and an employee (perhaps a manager) was walking by to ask how we were liking everything. I told him we did not get our sandwich yet because it was made incorrectly. He immediately went up and checked on it. We got our sandwich two minutes later. 5 stars for this guy.
1.) It took too long. 1 star.
2.) The kid was full by the time her food arrived because she had consumed her entire shake during the wait (which was good because it would have melted otherwise). 5 stars for the mint shake, according to kiddo.
3.) There was a minor price difference of maybe 10 or 20 cents in the restaurant's favor. You'd think that the restaurant would have at least OFFERED to give it back to us. I wouldn't have refused it. My kiddo does have a piggy bank, after all.
4.) Did I mention it too way too long? 1 star.
We won't be back to this location until they smooth out their kinks... even though their parmesan herb fries were delish.
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