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| - We were excited to try Nicky's out upon recommendation from others. Unfortunately, tonight was not our night. This is a negative review, not just because of some poor service and sub-par food, but because we felt an overall lack of care from multiple people on multiple occasions throughout our visit. Many other fellow diners seemed to be having a great time and this made us more uncomfortable.
We arrived at 5:30 and were told we would have to vacate by 6:30. No problem, we were going to a Pirates game at 7p anyway! To be fair, it was quite busy. However, the wait staff seemed to rush us to the point of brusqueness. We ordered promptly and received our appetizer shortly thereafter. We then waited for 45 minutes while at least 8 new, and larger, groups arrived, ordered, and received their appetizers and entrees. Around 6:15 we asked the hostess if we'd still have to be out by 6:30. Since we still did not have our food, we were told we could stay. A few minutes later we were asked to move to a different table so a new couple could come and take ours. After an hour of watching other groups arrive and get their food, we were planning to ask for out check and leave without our entrees when our food was deposited on our table without any apology. The food was cold and regrettably not very good. Mine in particular appeared as if it was hastily prepared and then left to sit for awhile. We had to eat quickly and were still billed the full amount. We could have eaten at PNC Park for less! Multiple dropped balls and missed opportunities made this a very bad experience.
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