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  • I'm conflicted. I really enjoy practicing yoga and I appreciate new businesses trying to reach out to the public. However, my husband and I have been greatly disappointed at the business end of Be Yoga. Our initial visit was warm and welcoming (when it was Yoga Palace). The employee greeted us and gave a quick tour of the studio. After checking it out, we decided to commit to the month deal of $39 per person for unlimited classes. Then it took a turn for the worst... Our second visit was chaotic and definitely threw off our practice.The doors were locked, no sign indicating that the class was still scheduled, the teacher arrived 10 minutes before class and didn't have a key, and then he got on the phone to call someone to let us all in. The class started a bit late to say the least. When I went to officially register, the woman helping me told me that one of their class packages was a really great deal and I should buy it because the following day the price would change. The pricing didn't change the following day. Her sales pitch did not sit well with me, especially when she was late and then the price didn't actually change. They kept a business phone in the actual studio. I found it distracting when the phone rang...perhaps they can turn the ringer off or take the phone out of the studio area entirely and leave it at the front desk. When the studio changed owners, we were charged again. It has been a hassle to get refunded to say the least: 1) I called, the phone was disconnected; 2) I went to the studio and there was no clear indication that I could get refunded unless I tracked down the original owner; 3) I had to go to the original owner's other business to finally get reimbursed; 4) the studio manager emailed and said we could get a one-month credit to retry the new studio regardless of the reimbursement outcome; 4) When we emailed to start the complimentary month, the manager told us it was miscommunication and the offer was no longer valid since we were finally reimbursed for the double charge that I had to work for. I hope they are able to make significant customer service changes quickly because they have a lot of potential and are located in a great area. However, we will not be returning...no namaste here for me.
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