WOW! What can I say Always Open is amazing. I needed my horizontal tracks replaced along with my spring board repaired. I just purchased my home so I called the home warranty company and shocker, the repairs I needed were not covered. And the company that came to do the work (Open Sesame Garage Doors) quoted me and astronomical price. Actually 50% more than Always Open. I spoke with Mark at Always open immediately after Open Sesame Garage Doors. He booked me an appointment with his son (zach) to come between 1 and 3 PM. His son Zack, called me at 1:46 PM letting me know he would be arriving at 2:05 PM not only do I love that I got a heads up call so I could put my dogs away, He was prompt and arrived at 2PM
That being said he proceeded to inspect the broken garage and make his assessments. Zach came to the same conclusion as Open Sesame and at a much lower price. I asked about scheduling and to my amazement he said he could start right now (Everything is on the truck) and be done in a few hours. I was sold at that point and he proceeded to work on the repair.
As I mentioned I needed my upper horizontal tracks replaced along with my spring block repaired. After Zach repaired the spring block he straighten the tracks I already had and asked me to take a look and if I wanted he could save me some money by not replacing the tracks as he tweaked them back into place. This blew me away. He could of very easily just replaced the tracks and charge me for it. But he didn't he asked what I wanted to do. I told him we use this door as our front door what does he recommend. He said if I were you I would replace them. Fine by me. But he also did one more thing that was amazing in my eyes he complete checked the system from head to toe before he replaced the tracks and he said I want to make sure there is nothing else wrong before I replace the tracks because if there is a more pressing item to fix I would like to fix that instead of the tracks. So not only did Zach look out for my interests but I felt as if he was spending my money as if it was his own. And looking out for my dollar.
Zach fished the work and everything works perfectly. He brought me my bill which was the exact number we discussed.
Long story short no one will be working on my garage except Always Open. That's Mark and Zach!