I am probably every hairdresser's nightmare because I'm super picky with my results and always unsure about what I want when I walk into the salon :/ That said, I was very pleased with Thorps! Gabriel added highlights to my hair (difficult to get it right, as I'm a redhead). He could sense my hesitancy I'm sure, because we decided to go subtle. He told me if I wanted it to be more drastic I could come back and he'd do it for free. And I did decide to come back for round 2. I'd go back to Thorps for sure!!