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| - My friends and I purchased the Travelzoo vouchers that were available at http://bit.ly/nrT7Gy . We made a reservation for a party of 8 and specifically asked the host about how the vouchers worked. Three of us arrived first and were seated at the table. When I mentioned to the waiter we were using the Travelzoo vouchers he informed us that there was a limit of one per table. This was not written anywhere on the voucher (including the fine print) nor was it communicated to us when we made the booking.
When I told the manager that we had mentioned we were using the voucher when I called and made the reservation - he did not believe me. He even had the audacity to go to the front and ask the host if this was true. When he returned, he told me I did not say that to the host and implied I was making it up.
This is where things took a turn for the worse. After much back and forth about the voucher issue, the manager finally agreed to accept them even though (in his words) "What we were doing was very wrong". I thought this would be the end of our problems - boy was I in for a treat...
The manager then proceeded to inform us that the water that had been poured for the table was not included in the voucher and had to be taken away. I thought he was joking and laughed it off but immediately stopped laughing when he grabbed the glass out of my hands.
At this point our table was infuriated and decided to leave. I have never felt so insulted in my entire life, especially not at a restaurant. For the manager to imply that our using a voucher was indicative of us not being able to afford to eat a full meal there is completely insane. In fact, our entire group ended up dining at Jacob & Co. Steakhouse that night and spent significantly more than $65 a couple (hell, we spent more than $65 a steak).
After the weekend, I tried to follow up with the restaurant owners via phone (and online) and was only offered up a half-hearted apology. I was told "the manager was just doing his job". As an avid Toronto restaurant-goer, I figured I would do mine as well. It is my hope that this post will encourage everyone to steer clear of this so called "restaurant", and request a refund for their Travelzoo voucher if they purchased one. I also think the poor service at Wabora reflects on the Thompson Hotel chain as a whole and they should re-consider affiliating themselves with this restaurant.
As an aside, I did follow up with Travelzoo who were very responsive and apologetic, and provided a refund for our group. My issue is not with Travelzoo, but with Wabora and specifically their manager Daniel.
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