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  • Recently purchased a new Mustang Convertible, waited two months for it to become available. The internet salesmen was very helpful but then when it started getting to closing time they rushed us to run our credit and agree to a payment plan without negotiating. We knew we wanted the vehicle but they already started taking the license plate off of our trade-in and working all the paperwork before we officially agreed to purchase the vehicle. Once in the finance office, I finally told them to stop and looked over all the issues. After going through multiple managers and more additional wait time they finished up all our paperwork. The frustrating part was the final delivery when they rushed us out and I noticed issues with weatherstripping faded and worn and then a few days later the convertible motor would jerk and the rear view camera would go out intermittently. I scheduled an appointment with a Service Advisor over the phone and told them the issues. Once I arrived, the Service Advisor was on vacation and told us we would talk to another person. They then proceed to listen to our whole entire story and wonder why delivery did this even though the vehicle was purchased only 2 weeks ago. Frustrating part #2, they also sent us away because they didn't have any technicians to work on this even though we scheduled an appointment. They took in too many vehicles that did not have appointments and they were not sure if the part was in for the weatherstripping and how long it would take to fix. They also didn't bother to look at the convertible top or camera. They proceed on taking another appointment later on for which we did not have time to commit and no guarantee on how long the fix was going to be or when the part would be in. Once I get these issues handled with from this dealership we brought the vehicle from, we will not ever bring it back here period.
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