I brought my 2004 VW Golf in to have the AC repaired. The car was not purchased at Zimbrick and I had hoped the repair would be covered by the extended warranty. The problem my car was having turned out to be somewhat of a mystery, solved on day two by the shop foreman. I greatly appreciated that they were willing to work with the third party warranty company, kept me informed, provided me with a ride to and from work and then a loaner car. Also, I appreciate that the loaner car was a VW ;)