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  • Hi. I have been a loyal customer for four years enduring constant price increases and horrible customer service. But today really took the cake. I have been having billing issues this month due to an increase I was never informed about until already charged. I spent over an hour on the phone with a rep earlier in the month and got my bill down by changing plans. Today I was charged more than we agreed and more than it was suppose to be before I changed. I was also told I had a credit on my account, which is now 3 dollars less than what they told me I had. So today I called and spoke with two reps. The first rep was no help after I explained to him the entire story and then I was transferred to billing. The previous rep left no notes and I had to retell the entire issue. I have now been on the phone 45 minutes. The billing rep said he was working on the issue. Then after a few minutes of listening to him breathe, he on purpose hung up the phone. I waited for a call back, because he asked for my phone number. Nothing. He hung up on me at 6:01. I called back and the office closed at 6:00. I was hung up with on purpose after speaking with two reps for over an hour. Another hour of my life wasted. I promise you cox this bullshit is going to be on every blog, every social media site. That kind of customer service is unacceptable.
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