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  • I wish I could have selected zero stars for a failing experience! I purchased a gift card for mini facials and a couples massage for my husband for Christmas. Services were confirmed the day before. We arrived after each taking off from work to have our facials back to back. Then after waiting some time past our massage appointments we find that there was only one therapist scheduled for our COUPLES massage. They would not refund the gift certificate and told us that we could give the certificate as a gift if we didn't wish to use it ourselves. Why would I want to give the gift of failed services to some one?! They did offer to compensate the mini facials but that total cost was $70 which doesn't compensate fairly for the cost of two people talking off from work, arranging childcare for two children and putting such a damper on the special afternoon we expected to share! The facial was mediocre. I smelled cigarette smoke throughout the entire facial, like the representative had just smoked a cigarette. Find yourself a professional grade salon and save yourself the headache. RE salon comments: the credit card company did not agree with the salon. They unfortunately were not able to complete the dispute simply because I purchased a gift card and received a gift card. It's incredibly unfortunate that I chose a gift card instead of paying for the services on the day of the appointments because then they would have been fully disputable. At a department store you buy merchandise not services, since you're in the sevice department you should have high CUSTOMER SERVICE and desire CUSTOMER SATISFACTION. As a returning customer for 10 years, I feel disgusted because the bottom line is that you want my money not my continued business and that speaks for itself.
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