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  • I typically love First Watch and have had exceptional experiences, since 2000 when I started eating there. The location in Hilton Plaza however has let me down the last 2 visits. The food is pretty good, although my bacon was cold and limp the last visit. The biggest problem is the customer service. This restaurant seems to be chronically understaffed. Even with almost half the tables empty, our wait times were over 15 minutes. When I asked the hostess whether they were still understaffed, she acted as if I had grown a second head. I told her that in our previous visit we noticed and were informed that they were understaffed and it looked to be the situation this time. Honesty, she had the personality of a rock and unless she was simply having a bad day, which could have been the situation, she should not be in customer service. I feel that I need to add that both times, the server was very good, even though they were running their butts off. Based on my last two experiences, this last one was on my birthday, I may or may not be back. This is my closest location, but it may be prudent for me to travel to a different location. I do understand that this location was previously a different restaurant, The Good Egg, so maybe they inherited bad staffing. I don't know. That being said, I patronized The Good Egg when it was there once and my experience was good.
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