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  • I was visiting Montreal over the weekend and dined at Lov with a group of 6 - 2 of which are vegetarians and one of which heard great things about Lov, so my sister made a reservation I believe 1-2 months in advance for when our family was in town. I was looking forward to it because we were in great spirits and excited to enjoy a nice rare dinner together. Unfortunately, our reservation was pushed unbeknownst to us -- they called 45 minutes before the 6 pm reservation and with no answer, still decided to push it. Beyond that this is just an odd thing to do, there was no offer to get us drinks in the meantime or even an apology or visit from the manager when we came back to sit down. Our server was friendly, but it was clear she was way too busy and had tables across the entire restaurant so she was running around. I blame this on management because a server should never be overloaded where service is delayed to this extent. As people who do or have worked in the service industry, it was just overall a disappointing experience, extra disappointing when you're on vacation and taking guests from out of town. A glass was broken and never fully cleaned up. We waited a very long time for our check, even after requesting it. That was the only time we really spoke up to the staff (after 15-20 minutes of dirty plates in front of us), other than communicating our frustration when first arriving for our reservation, so I guess it's on us for not speaking up more, but it's just unfortunate we weren't followed up with by a manager after the delayed reservation. And the food was good, but definitely nothing to write home about. I think the onion rings and the grilled cheese were some of the stand out dishes within the group. I will say that the space is beautiful as others mentioned, the ambience and decor is appealing (which is why I'll do 2 stars and not 1 for the degree it ruined the group's mood), but I'd only recommend it to a group of 2-4, not 6, like in our case. We were seated in the front of the restaurant, which doesn't have the same atmosphere as the rest of the restaurant, and perhaps why we were generally ignored.
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