We had an emergency weekend repair needed. Mr. Maynard (Service tech on call) promptly returned our call within just a few minutes. He was at the location within 2 hours and kept us informed regarding his arrival time. He completed the repair promptly and was very honest. He is delightful and joy to work with. Please keep Mr. Maynard. He is a valuable asset to your organization. Kudos to Tier 1 Heating and Air. Great service! Much appreciated!