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  • I would never come back to this bike shop again. Bad experience!!! My bike was needed some tune-up. I figured, I would take the bike to this shop since they sell the same brand as my bike....high level of confidence did I have. I took it in early Monday morning. The employee told me the bike won't be ready 'till Thursday. He wrote down my number and he said he would give me a call. Thursday came and I was waiting for a call...no calls. I finally called around 3pm and talked to the lady (owner) and said IT'S READY TO ROLL. So I came and rushed to the shop. In my surprise, they replaced my rear brake-pads without consulting me... (I do have new pair brake pads at home you know). So my expense had increased! I didn't argue about it...I just said "it's fine". It was only $15 added on top of the $125 tune-up. I rode the bike the next day Friday afternoon with my buddies. As soon as I was pedaling to go up hill, the back derailleur was shifting hard back and forth on gears, the chain derailed a few times. Finally I told my buddies that I can't continue and ride this piece a @#@$...if I do, it might ruin my chain and gears. I called the shop and the phone was just ringing...and ringing. I drove to the store and got there 6:30pm. I just missed them. They were closed at 6pm that day. If they would have an answering phone system that would tell the caller their business hours, I would have known that they were closed already and didn't bother to drive there. Saturday morning, I came back to the shop and I waited in front of the shop 'till it opens. The lady-owner showed up. She just looked at me and didn't say anything. Luckily, there was a young-high-school-kid-employee that works part-time at the shop that kept me entertained. The kid took the bike inside and hung it on the repair stand. The lady-owner came to him and asked him "What's wrong with that?" The kid adjusted the derailleur and was able to fix it. He was very apologetic...but the lady owner. She didn't talk to me at all...not even "Sorry for the inconvenience...our tech didn't do a good job." I figured what for? It's her rights not to say anything or speak with me because she already got my money. I didn't go ballistic about it...it's not my thing, besides the kid was able to fix the bike anyway. I just went out the door and gone on my way. Happily, I was back on the trail the next day and conquered the 20miles South Mountain trails...thanks to the kid name Cody. Bottom line is I would hire the kid "Cody" to handle the repair but not AZ Cyclery!
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