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  • My car was experiencing transmission problems and I was recommended to this business. I contacted Carolina Car Care and was quoted a price that included a two-year warranty. I had the car towed to Carolina Car Care. When the work was completed and I picked up the car, the check engine light was on which was not on before. I drove the car home and the following morning, I noticed the car would hesitate before going forward. Shortly afterwards, there was a rattling noise from underneath the car. I took the car back and learned they did not do the transmission work but unbeknownst to me, they sent it to a transmission shop that I later learned through researching Google reviews and yelp, was an undesirable place to have a rebuilt transmission installed. I was told by Carolina Car Care the noise was from the transfer case and it did not have anything to do with the transmission. They suggested I replace the transfer case at a cost of $1300.00 and suggested I not drive the car because it could adversely affect the warranty. I decided to take the car to the dealer. The dealer said there was nothing wrong with the transfer case and the check engine light was on because when the transmission was installed they yanked the knock sensor wire loose. I paid the dealer nearly $500.00 to correct this issue and the light went out. The dealer discovered that the rattling noise was caused because the car had very little oil when I got the car back from Carolina Car Care. I returned to Carolina Car Care and asked to be reimbursed for the cost of the knock sensor. Initially they said they would pay the money but they never did. After filing a small claims action, the owner, John, came to court and testified how many times he talked to me and how the light was on when they got the car. The problem was, I had never seen John before and never talked to him. I appealed the case and won via arbitration and Carolina Care Care refused to pay the award. I had to file a writ of execution and eventually, the Union County Sheriff executed the writ and froze their bank account and I was finally reimbursed. Now I have a warranty where they want to send it back to the undesirable transmission and a transmission that does not work properly.
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