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  • The front end of my experience was positive. Austin was very helpful and knowledgeable. I purchased 2 plants, 2 pots, and paid for delivery & repotting. $650 was a lot of money for a few plants but it was the hands off service I was paying for. Sadly this is were the wheels fell off, HARD! Our agreed upon delivery day came and went. No call, no show. When I texted Austin, he was very polite and professional and explained he was out of town that week and had just landed at McCarren but would have a answer for me. Friday evening came and went with no return text. I did get a text 8:00 Saturday morning and was promised a 10:00 delivery. 11:00, no call no show. I texted back and said if I did not hear back in 30 minutes I was cancelling the order. 11:30, nothing. I texted my cancellation to Austin and magically within 40 seconds my phone rang. It was the logistical manager Elizabeth. She tried to schedule a time for later that day and I said, no thank you. She was full of lies and excuses about wrong phone numbers and lost paperwork. I texted Austin, thanked him for his help. He assured me he would have the refund processed. A week went by with no reply to multiple texts regarding the cancellation confirmation. Radio silence. I had to cancel myself through the cc company. If you have a choice and the time, go elsewhere. They have nice stuff, but lack the talent and integrity to deliver on the backend.
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