Kristi did do a nice job on the color. Not so much on the cut. Although in a week it started fading fast. Now it's an ugly color. Salon tru refuses to fix it. They say I waited too long to tell them. I work Monday - Friday most weeks. I explained that I didn't have the time to call. They still refused to fix it. I spent $150 plus gave Kristi a $10 tip. For an upscale salon I didn't expect this kind of rejection.