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| - You get what you pay for....in their case nothing. First let me start by saying I'd NEVER bank with PC again. I'd rather pay monthly service fees with a bank I will get the RIGHT customer service from and efficient processes.
This is a wire transfer issue - I called PC financial over 1 week ago to confirm the information I would need to have the transfer go through. This was my first time attempting something so important with PC, so of course there was some sense of apprehension of it happening (let me mention I also have an account with TD, RBC and ING....NEVER had any issues like this). I gathered all the information I would need to provide the sending institution, again, based on the information PC financial provided to me. At this point I think I should mention that if you're ever receiving a wire transfer specifically from E-Trade in the US you MUST specify when you call into PC. Unlike RBC, TD AND ING, qualifying where the transfer is coming from first BEFORE giving all the wire information is not a consistent practice of the customer service reps at PC. But as one rep in my many calls to them insinuated, it was my fault this mess happened because their site states when receiving ETrade wire transfers, this is the info needed....because that's the case with my other banks. Oh wait, they qualify first over the phone even though disclaimers may be on their sites.
We're now on almost 2 weeks and still no answer or resolution (outside of some assistance from a supervisor on my thousandth call to them this morning). The lack of consistency from the front-line reps on what is policy and what is not (on 2 separate occasions, reps permitted a 3-way call to E Trade when I called in for the 50th time at that point, but all other calls to them after that they enforced the "cannot discuss account info with a 3rd party on the line"....). No rep has any concept of timing with ANY of their processes - I've received anywhere from 2 business days to 10 business days. This mornings' call I was told "we would need to escalate which will take 7-10 business days to resolve....at that point I lost it on the rep). What ticks me off the most with this entire situation is the too-bad-so-sad outlook of ALL of their front-line reps. They say they will do something, and it simply feels like I'm starting this issue all over with each call to them. All I can do is hope the supervisor's (this is my 3rd by the way for the week) attempts this morning were not 'smoke-in-mirrors' like all the others I've dealt with. I would update this review with the resolution if she is able to deliver as they all have promised to this week. Hard to put your trust and hope in someone when that's all I've been doing with PC for over a week now.
The headache of a resolution is not worth the no-fees banking they offer. I switched over because everyone raves about their "no frills" banking and etc. All banks offer headaches, yes, but never in my life has accessing MY OWN MONEY been such a headache and pain.
Reading reviews from 4years ago on PC - there's a consistent "theme" with the lack of customer service and overall empathy....so why is it 4 years later the negative reviews are still the same. I should have really done my homework before going with this 'mickey-mouse' bank. Stick with the big 5....or maybe with CIBC's ownership things will finally turn around. Though CIBC is the only bank I've never had any dealings with so...
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