I have eaten at this Red Lobster three times and never had any major complaints.
One time I remember being annoyed with the waitress because she kept coming over to our table every two minutes and asking if everything was ok. She asked before I had even taken a bite, each time interrupting our conversation. Is being too attentive really a bad thing in a restaurant?
Other than that, I have found the food decent and serve time adequate. I LOVE the unlimited basket of bisquits and look forward to returning to RL just for those.