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| - So I had some pretty high expectations for this spa. Mainly because its an Elizabeth Arden spa, it has many locations across the US in well known areas, and the website/menu of services looked good.
I have to tell you, I was very disappointed. I had the Brazilian waxing and the Signature Pedicure. I came in almost 15 min before my appointment & the person at the front desk didn't look too excited to see me. He just dragged me to the changing area & didn't tell me about the resort. I had to ask what the lovely pool area was & if I could use it after my services. Then when I got passed to the changing room, the lady there just took me to a locker & didn't explain if I needed to strip down all the way or anything like that. So I had to ask, that's fine. Then when I was done, I didn't know where I should go. Should I stay in the locker area or go to the sink area where she was? So I poked around & she asked if I was done. She then brought me to the Tranquility Room, where they have snacks, water, tea, & silence. That was nice. Then my technician came to get me, but she came out of an elevator, that was kinda cool. Then the madness began.
My tech's name was Ashley. She was fairly young. I didn't hold this against her because I work w/ young techs & massage therapists at my spa. However, my gut feeling was right. When she started to rip off the wax, she was ripping in a weird motion. It wasn't up or down or with/against the grain, just off. I was doing fine for about 20 min until she kept going over the same area. This went on for about 4 more times. I could feel my skin start to feel tingly, that can't be good. She kept making comments to herself like "This stubborn hair," or "You're bleeding, but that's a good thing. It means your hair is standing up." At this point, I knew she was crazy! So I told her she didn't have to get all the hair if she couldn't the first time. HINT: STOP IT!!!!! The entire waxing service took almost 1.5 hours. When she left I was in pain & my private parts were puffy from all the ripping. And to my surprise, it wasn't even a good job. There was still hair there!!!! So I jumped up & waxed what I could myself. Sad huh? I could barely walk & put on my robe. But I had a pedi to go to next, that should make up for it right?
Not really. My nail tech, Marlene, was pissed that my previous appt ran over. I have no idea if she was mad at me or my waxing lady. In any case, she let me know it by not talking to me during the service. I had to initiate the conversation w/ her. I realize that I'm the last one there, but it wasn't my fault. Blame the waxing chick! My pedi was pretty good & she didn't rush, it was just a little uncomfortable. Towards the end of my pedi, I worked up the nerve to ask for the manager.
Thank God I did! The only reason why I gave this spa an extra star is because she (I can't remember her name) didn't make me pay for my service. She was actually really understanding & sincere.
Something that's also weird, they add 20% on your service when you pay , which is for gratuity & its amendable. But, usually when you're leaving the spa you don't realize that's the tip!!! So, you may be tipping twice if you leave something for them in the room. I find that odd, I thought I could determine what good service is by the tip, but apparently, they did that for me.
I don't think I'll be going back to this spa, at least not in AZ. I may try the San Francisco location, only because I have a discount there.
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