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| - I will say that my car buying experience was really good. I did not feel pressured to buy, and I feel that my salesman was genuine with me. I have worked in dealerships and even a Toyota dealership, so I know the ins and outs. My finance manager was even a co-worker when I worked over at Desert Toyota, so it was nice to catch up. Long story short, I walked away with a great experience and a brand spankin' new Camry. No complaints there.
My beef is with the Service department and the star rating is based around my experience. I understand busy times, but I also understand that it takes 2 seconds to look up and say hello to someone that is standing in the middle of the service bay with their car. The first time I went to the service department was to check on a clicking noise behind my driver's side tire. My car had less than 500 miles on it and I couldn't see any visible nails, so I figured something must have gotten caught. I pulled up to the EMPTY service bay at about 5:00PM, and while several writers walked around me and past me, not one offered to ask if I needed help. I stood for about 10 minutes and then I just walked up to someone.. I explained my situation and he immediately said "Well I don't have anyone right now" to which I replied "Yes, I understand that, but I was coming to set an appointment." The tone immediately changed and we went to the office to set an appointment. I said that it was easiest for me during the week to be there by 4. I was told "Sorry, that is too late". Even to just look at my tire? Okay, fine. I set the appointment for 2 weeks later since that was the only day I could get off before 4pm. On the day I took the car to get checked out, I arrived about 15 minutes early. I was greeted by a different service writer who asked whom I was here to see or what he can help with. I wish I would have gotten his name because he was great. So about 5 minutes later, I see the gentleman that I made my appointment with. He tells me to come into his office and literally says NOTHING to me. I broke the silence by saying that the clicking has been on and off and it was just weird that it would go away..blah blah blah...I guess I annoyed him because he said "Be right back" and just left. I waited in the office for about 10 or so minutes, and I see him coming back. He hands me the key and says "It's fixed". I asked him what was wrong and he vaguely told me that something was stuck and its all fixed now. Thanks man..Super personable. Anyway, I thank him for fixing it and walk over to my car. I notice that the hubcap is bent and pulled away from the tire! I look over to see if he is still in his office but he was already with someone else. I ended up just driving away and fixing it myself at a gas station. It really pissed me off that he couldn't even bother to push the hubcap back in! Listen, I know you have a lot of work to do, but being nice and having courtesy goes a long way. I definitely did not feel like a valued customer at all.
When I got my follow up call, I explained this to the girl and basically said that it got fixed, but it was not a good experience. She said my comments would be passed along to the service manager and someone would reach out. That didn't happen. Honestly, I didn't expect it...but it would have been nice.
I'm going to give the service department another change when I hit my 5,000 mile service. Hopefully I get a service writer that remembers that the customer is part of the reason that they are there.
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