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  • I should start by saying that I really want to like this shop. It's close to my house and I really like supporting small businesses. But for the second time, I went in today with a clear goal in mind and came away empty handed. Here's what happened today. I met my husband and son at the shop. My husband had already talked to someone about getting my bike tuned. I walk in. A different guy 'helps' us by taking my info into the system and asking me what needs attention on the bike. We decide on a full tuning. As he's finishing up my order in the system, I mention that I'm interested in pricing out the difference between upgrading some components on my bike and buying a new one to which he responds: ok, yeah, I'll show you some bikes. Okay, maybe we got some wires crossed. What gets me is, he finishes my order and then tells me they can have it ready on the 3rd. The 3rd! That's a month away. I say: that's too long for me, at which point he kinda shrugs and we leave. So we get outside and we're like: that can't be right...the 3rd?! So I go back in, stand there for a good amount of time, and don't even get an acknowledgment from ANY of the staff. So I left. I'm still not sure if the 3rd was right, but holy crap, that shop didn't seem to care one bit that I left. This lack of service / apathy reminded me of my previous visit. So here's the deal...I get the impression that if you are a) a guy and b) already a friend of theirs, you probably get pretty good service here. But I guess they already have all the customers they need because they don't seem to have any interest at all in serving an unknown entity. Seriously too bad.
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