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  • Franchise Fail. I get the model, but not paying $3 to have them print a shipping label for a free Amazon return, and last month when I paid them to pack a laptop to ship and asked them to ship on a corporate account they wouldn't give me a label to fill out. Guess what, I do have needs to ship personal items and guess what...I won't be using UPS Stores....BS procedures = poor customer retention/acquisition. The UPS Store business model is inherently flawed because there is a very clear case of channel conflict between the franchisor (UPS) and the franchisees. Franchisees get discounted rates on UPS shipping and then charge their customers The UPS Store retail rates, profiting from the difference. There is widespread frustration among customers of UPS -- who demand to be treated like regular paying customers of the store -- and among franchisees, who are understandably irritated at having to serve the customers of UPS who have all but bypassed their store in the transaction. The customers lose, the franchisees lose. The only real winner is UPS, which has gained thousands of staffed drop off locations nationwide.
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