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| - The bracket connecting the J arm to my garage door ripped off a chunk of metal. According to YouTube it was an easy fix, but since I don't have the tools, it made sense to leave it to professionals.
Searching Yelp for any kind of repairman depresses the hell out of me. I quickly lose faith in humanity and end up paranoid that everyone is out to upsell and rip me off. Luckily I came across Upright pretty quickly and although I only actually read their single 2 star whiny review, they totally lived up to their 5 stars on both service and price.
I called 4 places, texted/emailed photos for an exact quote and came back with a pretty big range of $25-150. The $25 one seemed like bs and wtf $150?! The expensive one was really highly rated too, so always be sure to get several quotes to factor into your decision.
Upright came in the middle with a quote of $78 for parts and labor, but I was sold on them from texting with the lady on the phone (Sorry I don't remember your name!). I already had a $25 operator reinforcement bracket from home depot, and really only wanted a quote on labor, but she said their parts were less. She gave me pricing on a couple options for parts, and I also believed her when she said they won't try to sell me on unnecessary repairs or maintenance.
They're a small family business so I couldn't get an appointment till the next day, but not a big deal. I was given an hour range for the appointment and Ryan showed up exactly on time at 1:30. He went over both options again, but suggested the cheaper $5 repair since this wasn't a heavy steel door + their standard $68 service fee, which is around what all the other companies charged for labor also. So they ended up slightly less than the quote. Yay!
His $5 fix with a perfectly cut slotted angle secured at 7 points works so much better than the original bracket held by 2 screws. And they saved me $20 by not using my home depot buy. Love that they went out of their way to save a customer money and only do what was really needed. Labor also includes quick service check, so he lubed up the wheels, or rails, I dunno which... But now my loud ass garage rolls quiet like a ninja!
Another plus is that their free estimate actually is free. Hopefully you bookmark this and will use Upright in the future, but if you insist on wasting time researching other companies - heads up that a lot of the "free estimates" they offer are total bullshit. They'll charge a service fee that you can apply all or partially toward the repair cost IF you use them. If not, you're out that money. I noticed it in a lot of the bad reviews of other companies, and the not really free quote was never mentioned until I specifically asked.
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