They lied to me about the front suspension, charged me over $800 to replace them, which actually does not need to be replaced at all. What's worse is after the work my wheels start to be off alignment. They refused to fix it and claimed my brakes are stuck into the wheels, and wanted another $700 to fix. My wife and I questioned about this.
1. How could they miss brakes issue when they do the front suspension work? And only bring it up now?
2. Why my wheels are not off alignment before the the suspension work?
They have really bad attitude when they could not answer these.
I went to West town Monona tire and let them take a look, they fix the alignment easily without ever mentioning my brake stuck in issue.
I would urge everyone not to go to Firestone and try to avoid any national tire shop chains as well. A local shop is a much better choice at least in basic tire work.