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  • Things were going okay with cedar springs for awhile. We signed up in May of 2012. There was quite a bit of confusion with delivery dates initially until they sent a delivery calendar. We get our delivery every two weeks and it goes straight into our coat closet. Approximately one month ago, when we went to refill our cooler, we found that one of the bottles was half empty (or half full, if you prefer). Sure enough, there was a small pool in our coat closet. I contacted cedar springs and they promptly responded saying that they will replace the bottle at no charge at our next delivery date. Thankfully, we had enough water to last us til then. Two weeks after we received our replacement, we got another leaky bottle. This time it was visibly leaking in our building outside our door with a nice pool of water around it. I contacted them again. Their response was that I must empty the bottle, put a piece of paper inside so they know which one is leaky, and wait for the next delivery for them to replace it. After quite a bit of back and forth communication over the next two weeks with me saying this is unacceptable and them saying it is their protocol, I decided to cancel my service with them. This is supposed to be a premium service to match their premium prices and what we have instead is a company that uses their customers as their quality control department without adequately compensating when something goes wrong. If I still have to get water from elsewhere because they can't get their act together, what the heck am I paying them for? On a positive note, cancelling was quite easy.
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