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  • I am updating my prior review since my technician has left (Annie) and I can't seem to catch a break. I have had nails done by Candy and Tom and their sets just don't compare to my past experiences. I expressed my dissatisfaction with the female manager that is usually there and she didn't acknowledge what I was saying. She giggled and said "next time we fix". I then asked when Annie would be back and she said "soon". I learnt later they Annie has left indefinitely and this was common knowledge but they were not truthful To me about it. Both times I went back hoping to find Annie I was passed into other technicians. I didn't have a neat refill - the sets were thick and I felt very rushed even though I made appointments. I won't be returning to this location - customer service is very important and this establishment misses the mark for me. Annie was a gem and really buffered the harshness of the customer service piece that has been lacking. I understand the language issue with some of the employees and colleagues usually help them out but you need to have a problem solver and proactive person managing complaints if the owner is not there.
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