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  • 5 stars because of the customer service. While I did return my repaired screen, I got all my money refunded to me and I left happy. I returned it for two reasons: because of the generic screen; the quality was lower. The colors weren't as vibrant and the screen in general wasn't bright. The other reason was that the guy that did my repair didn't insert my screen properly and the left and right edges of my screen were poking out. It was almost like he just threw in the screen haphazardly because it was the end of the day and I was the very last appointment and he wanted to leave. I came back the very next day and told the manager, Nick, I wasn't satisfied, and I got all my money back (even the non refundable fee, which I thought was going to be an issue). The manager knew what he was doing and was extremely understanding. He reinstalled a broken screen that was an official apple screen (but not my original broken screen) and the edges weren't sticking out this time. I'm heading to Apple to have them do the work instead, but if you don't mind the less vibrant screen then this is a good deal. Unfortunately I'm going to bite the bullet and pay $50 extra for Apple to do it. I just got unlucky here with the one guy that didn't install my screen properly. 5 stars for handling the situation.
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