If 0 stars was an option, this restaurant would get it. Above all things, customer service is critical and in a service based industry, if you do not have customer service, then you might as well close your business.
Mango lasi was spilled all over my wife's shirt, pants and phone by the waiter. So they took the lasi off the bill...are you kidding me?
A request to speak to the Manager delivered an obnoxious man who started to berate our party and cause a scene following an arduous negotiation of 50% off the bill. That was after offering $4 to pay for dry cleaning...are we in the 1960's?
Time to get back to the basics Chawla...customer service. In the words of Gordon Ramsay, "Bye Bye Botox"!