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| - Yeah, I also had a pretty brutal experience at this location. I've rented from U-Haul in the past without incident, and I should say beforehand that the U-Haul customer service rep I spoke to later on was VERY helpful in cleaning up Speedy Motors' mess.
So the guy I had was super rude as well. I'd reserved a van for Saturday, from 9am-9pm, but he informed me it wouldn't be available past 2pm (as it was "subject to availability"). When I argued that that's "not how a reservation works", he got pretty defensive. I kept arguing, but my girlfriend suggested we rent it for 2 12-hour periods, since we were moving that day and needed a van. He mumbled some kind of affirmative, and we kept moving. He also told me that the moving dollies I'd reserved were similarly "subject to availability", and rented me an appliance cart instead. For me he also did no inspection of the vehicle.
Later that afternoon he called, demanding to know where the van was. I reminded him that we'd arranged for me to keep it for the full day. He remembered, agreed, and hung up. That night we dropped it off at 7:30pm, Saturday, in the lot, after closing.
2 days later, I received a bill for 3 days' rental, plus an extra $17.45 charge. I called U-Haul customer service, who reported that Speedy Motors had claimed I only returned the van on TUESDAY. They also couldn't see any justification for the extra $17.45. They refunded me 2 days worth of rental, and apologized (which I appreciated, though I assured them that it was only Speedy Motors' fault, not their's). They again assured me that they'd opened a complaint file on this dealership.
ABSOLUTELY DO NOT RENT FROM SPEEDY MOTORS. IT WILL BE WORTH YOUR TIME TO GO THE EXTRA FEW BLOCKS TO LITERALLY ANY OTHER RENTAL PLACE.
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