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| - Judging by the number of positive reviews that have been filtered, I'd hazard a guess that some of the others that didn't get filtered are fake too. Or maybe we were supremely unlucky.
Here is my experience with El Cheapo:
The crew, John and Willy, arrived at approximately 10:30 am on the scheduled moving date.
Soon after they began to move our belongings, we noticed that they weren't handling items quite as gently as we would expect a trained mover to do. For example, we witnessed Willy leaning a piece of furniture against artwork on our wall. Who does that?
We had a slightly uneasy feeling because they reeked of stale booze and cigarettes and considered hovering over them from the start of the move but thought we would be respectful enough to let them do their thing as they assured us they had done many moves and we figured that based on all the positive reviews El Cheapo had online.
Soon after they started moving stuff from our condo down to the truck, we noticed that it would take them a lot longer to come back up from the truck than it took them to load the elevator to go down. There were several occasions when they took items down in the elevator and did not come back for 20-25 minutes.
We checked on them during one of these delays and found them sitting inside the rear of the truck smoking with our things. This was at approximately noon - within 1.5 hours of starting.
On our way to the house, they were following closely behind our vehicle (easily visible in the rear view mirror), though we had also given them specific directions to the address. They told us they had a GPS, so no problem. As we neared the house, the truck disappeared for approximately 20 minutes. We tried calling in case they had gotten lost, but they did not answer the first time we called. The second time we managed to get through but they provided no explanation or apology, nor an excuse that they were lost, for going missing for 20 minutes while on the clock.
All told, by our calculations they wasted over an hour of clock time by way of several smoke breaks and the mysterious truck disappearance on the way to the house.
When they arrived at the house is when things went from bad to worse.
At some point during the move they tore a leg off our entertainment console and did not notify us that there had been an incident. When we noticed it and asked where the leg went, John told us it was in the truck. No explanation or apology. Ironically we had offered to wrap/secure this item prior to any move as it was one of our favourite pieces and we wanted to ensure it arrived unscathed, but John and Willy told us in a condescending tone that it wasn't necessary as they knew better than us what they were doing.
Other items were damaged in the move with John and Willy, including the floor in our new house.
As mentioned above, any time we offered to wrap up items to protect them better or make them more secure they responded in a condescending tone that they had done this a million times and that it wasn't necessary for us to help make their jobs easier. Ironically every piece of furniture we offered to wrap was damaged.
When they started unloading boxes at the destination they didn't ask us where boxes should go and ignored the labelling on the boxes so boxes that should have gone to the basement or kitchen ended up upstairs.
They entered the house with one of our dressers that looked as though it had been dragged across the pavement (the edges of all the drawers were sheared off). When we asked John what had happened to the dresser he completely ignored us.
After we noticed the first piece of furniture was damaged we asked that they be careful with the next piece of furniture and John replied "depends on how much you tip". NO joke!
After seeing damage on every piece of furniture John and Willy brought into the house we could not allow them to continue moving anything else off the truck for fear of further damage.
At this point we instructed them to stop moving anything and they continued to be snarky and unapologetic. We called Toby and asked him to send another crew. The new crew arrived roughly 2 hours later and were much better. Unfortunately though, by this point a significant amount of furniture had irreparably been damaged.
We're left feeling very unsettled by this situation as the reason we hired movers in the first place was that we thought they would be more careful with our things than our friends.
We had prepared ourselves for some minor scratches and dings but this was well beyond what one might consider normal wear and tear from a reputable moving company.
Unfortunately despite the promises at the time to compensate us in some way for destroying so many of our belongings, El Cheapo did nothing to resolve the issue and made excuses every time we called to follow up.
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